Cancellation & No-Show Policy

At JMF SKIN AND BODY CO we understand that life happens, and sometimes you may need to reschedule or cancel your appointment. To ensure we can accommodate all of our clients, we kindly ask that you follow our cancellation policy:

Cancellations & Rescheduling

• We require at least 24 hours' notice for any cancellations or rescheduling of appointments.

• Cancellations made with less than 24 hours' notice may incur a 50% cancellation fee of the booked service.

• If you need to reschedule, please contact us as soon as possible so we can find a suitable time for you.

No-Shows

• Clients who do not show up for their appointment without prior notice will be charged 100% of the booked service and may be required to pay a deposit for future bookings.

Late Arrivals

• If you arrive late, we will do our best to complete your treatment in the remaining time. However, if we are unable to, the full-service fee may still apply.

If We Need to Cancel

• In the rare event that we need to cancel your appointment, we will do our best to reschedule at a convenient time.

• If you have prepaid for your appointment, we will generally offer you a complimentary extra appointment as a gesture of goodwill* this is at our discretion and not guaranteed and NOT REDEEMABLE FOR CASH.

Booking Deposits (if applicable)

• A non-refundable deposit may be required for certain appointments. This deposit will go towards your treatment and is non-transferable if the cancellation policy is not followed.

We appreciate your understanding and respect for our time and other clients. Thank you for your support!