Cancellation & No-Show Policy

At JMF SKIN AND BODY CO we understand that life happens, and sometimes you may need to reschedule or cancel your appointment. To ensure we can accommodate all of our clients, we kindly ask that you follow our cancellation policy:

Cancellations & Rescheduling

  • We require at least 24 hours' notice for any cancellations or rescheduling of appointments.

  • Cancellations made with less than 24 hours' notice may incur a 50% cancellation fee of the booked service.

  • If you need to reschedule, please contact us as soon as possible so we can find a suitable time for you.

No-Shows

  • Clients who do not show up for their appointment without prior notice will be charged 100% of the booked service and may be required to pay a deposit for future bookings.

Late Arrivals

  • If you arrive late, we will do our best to complete your treatment in the remaining time. However, if we are unable to, the full-service fee may still apply.

If We Need to Cancel

  • In the rare event that we need to cancel your appointment, we will do our best to reschedule at a convenient time.

  • If you have prepaid for your appointment, we will generally offer you a complimentary extra appointment as a gesture of goodwill* this is at our discretion and not guaranteed and NOT REDEEMABLE FOR CASH.

Booking Deposits (if applicable)

  • A non-refundable deposit may be required for certain appointments. This deposit will go towards your treatment and is non-transferable if the cancellation policy is not followed.

We appreciate your understanding and respect for our time and other clients. Thank you for your support!

refund policies

At JMF Skin and Body Co, we take pride in providing high-quality skin and body treatments tailored to each client. Please note that all pre-purchased treatments, packages, and programs are strictly non-refundable.

By purchasing any treatment in advance, you acknowledge and agree to the following:

  1. No Refunds – All pre-purchased treatments, packages, and memberships (including Skin Gym) are non-refundable, non-transferable, and cannot be exchanged for other services or products.

  2. Booking Responsibility – It is the client’s responsibility to schedule and attend their appointments. Missed or cancelled sessions may result in forfeiture of the session.

  3. Expiry Periods – Pre-purchased treatments must be used within the specified validity period. Expired sessions cannot be redeemed.

  4. Medical Considerations – Clients are responsible for notifying us of any medical conditions or changes prior to treatment. In the rare case that a treatment becomes unsuitable due to a medical reason, alternative treatment options or credits may be offered at our discretion.

  5. Change of Mind – We do not offer refunds for change of mind or personal circumstances.

By proceeding with your purchase, you accept and agree to this policy.